Notation based on the Act on Specified Commercial Transactions

Luup, Inc.

Daiki Okai

〒141-0031
FORECAST Gotanda WEST 7F, 8-9-5, Nishigotanda, Shinagawa Ku, Tokyo To,  Japan

0800-080-4333

support＠luup.co.jp

Prices displayed on the LUUP App, Luup Website, and other media (please click here for details).

Internet connection fees and other telecommunication costs must be paid separately by the customer (amounts are determined by each service provider with which the customer has contracted). Other charges such as penalty fees may be incurred in accordance with the Terms of Service.

Credit card payment

However, Luup, Inc. may designate a payment method other than the above for individual plans, promotions, or transactions with certain customers. In such cases, the payment method will be indicated appropriately to the customer adopting such payment method.

It depends on the closing date of your credit card and its related contract. Please contact your credit card company. For customers who choose a payment method other than credit card payment in accordance with Article 8, Luup, Inc. will separately inform them of the timing of payment on the web page for that payment method.

Upon Service Registration in accordance with the Terms of Use, users will be able to use the services provided by Luup, Inc. on the LUUP App. Mobility Devices can be used from the time they are unlocked in accordance with the Terms of Use.

A Time Charge Pass is applied automatically from the customer’s first ride after purchase (a Time Charge Pass may not be applied under certain prescribed conditions; please refer to the Help Page for details).

For customers using a subscription plan, services are provided within the valid period of each plan to which the customer has subscribed.

Luup, Inc. may not accept cancellations after the point at which customers start using Mobility Devices in accordance with the Terms of Service.

Luup, Inc. does not accept returns or refunds for a Time Charge Pass after purchase.

For customers using a subscription plan, no refund of the amount paid for the subscription plan will be made even if automatic renewal of the plan’s valid period is stopped (the subscription plan remains available until the end of the current valid period).

Customers may withdraw from the service and cancel their registration to use the service in accordance with the procedures set forth in the Terms of Service. Any defects in the service will be handled in accordance with the provisions of the Terms of Service.